Most often, we are able to help you select the perfect configuration for your Savvy Rest mattress. That’s what our savvy is about. Your mattress is a long-term investment in your comfort and health, however, so we want you to be comfortable for years—not minutes.
You have 90 days from the date you receive your Savvy Rest mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a layer softer or firmer than your original choice, we will replace the latex. There is no charge to you for the latex unless you change a layer from Dunlop to Talalay latex, in which case an upgrade fee* applies. You are charged for shipping to receive a new layer and return the old. Shipping and service delivery costs vary; give us a call for more information.
The latex exchange policy is not a return policy. We do not accept returned mattresses or pillows. The latex exchange policy does not apply to custom-sized mattresses or to orders shipped outside the contiguous United States.
*Note: If Talalay is exchanged for Dunlop, no credit is issued despite the difference in price.
How to order a latex exchange
Contact Savvy Rest Natural Bedroom in Vienna at 703-255-7040 or email [email protected]. Let us know "I'd like to order a latex exchange," and provide your original order number. Indicate the size layer and type of latex you need. And confirm which layer/s you will return.
If you are unsure which new latex to order, we can work with you over the phone to advise you on recommendations to adjust the comfort.
The replacement layer/s will be shipped to you, to Savvy Rest Natural Bedroom in Vienna for pick up, or you can request for a white glove deilvery. Return Shipping Instructions and a shipping label will be in the new box if FedEx drop ship was choosen, and you can return your old latex at our store during pick up of the new layer or 2 weeks later after your pick up.