What If It Doesn’t Work Out?
You’ve purchased a $900 mattress, and the result has been less than satisfactory. Now you need to go through the hassle of returning the mattress and finding a new (and hopefully better) one. Most online-only mattress companies allow returns, but have you asked where these mattresses end up? Some do get donated, which is great, but others are simply picked up from your home and driven straight to a landfill, which is incredibly wasteful, not to mention harmful to the environment. Approximately 48 million mattresses end up in landfills every year in the United States. That’s an insane amount of waste! Why is this acceptable? We live in a "throw away" society, one where we don’t think twice about what ends up in the trash. In fact, some consumers try to take full advantage of return policies by purchasing multiple mattresses from different brands and then keeping whichever one they feel is best. The rest are scattered across landfills.
There are consequences to this type of waste, which is why Savvy Rest has a recycling program for customers local to our Savvy Rest Natural Bedroom stores. When we deliver a Savvy Rest organic mattress to a customer, we take their old mattress off their hands, free of charge. We then send these mattresses to Nine Lives Mattress Recycling in South Carolina.
If you’ve looked through our mattress product pages, you’ve probably noticed that we don’t allow returns. It would be much too costly to take returns when we source certified organic materials. Mattress companies that take returns are usually not sourcing the same types of expensive fabrics and foams, and are certainly not an employee-owned company that values each and every sale.
While we don’t accept returns, we do have a 90-day latex exchange policy which gives our customers peace of mind. Let’s say you went with a layer of Medium Dunlop on top, but you’d like to soften your mattress a bit. You can switch out that Medium for a Soft Dunlop layer for free within 90 days of receiving your mattress. We believe a mattress purchase is an investment, so we want you to be absolutely satisfied and comfortable.
The Final Takeaway
The mattress industry is certainly complex and fast-paced. New companies are constantly emerging, but it’s crucial to ask those important questions and understand exactly what you’re purchasing and bringing into your home. If you’re comfortable with the very real possibility that your mattress may only last a few years and could be too firm or too soft, then go with the online-only company. But if you want a customizable and organic mattress that is safe, supportive, and designed with longevity in mind, then we’re here and ready to help.