Shipping & Delivery FAQ

When will I receive my order?

Mattresses & Bedding

An organic mattress and/or bedding shipment usually leaves Savvy Rest within seven (7) days of the date a completed order is received. While exceptions occur, our production team has an excellent record of meeting Projected Ship Dates. (This date is located below the shipping address on Order Confirmations). Within the U.S., most customers receive their orders within two weeks.

Notes: Custom-sized mattresses, foundations and Pastoral mattresses ship within 4 weeks of the date of order. Platform beds ship within 3 weeks. (See Platform Beds, bottom.)

Platform Beds

Savvy Rest natural platform beds usually ship in three weeks following a completed order. Within the U.S., most customers receive their orders within four weeks.

Sofas

Organic sofa shipments usually leave Savvy Rest within 4 weeks of the date a completed order is received.  Within the U.S., most customers receive their orders within five to seven weeks, depending on delivery option chosen.

Can I receive my order more quickly?

Rush Processing may be available, depending on current production volume. Each request must be approved individually, however, as there are times when it isn’t possible. Ask your dealer (or Savvy Rest, if ordering directly) to inquire whether Rush Processing is available for your order.

Rush Processing

When Rush Processing is approved, an order is moved from its position in the queue to the “head of the line,” and ships within the next 1-2 business days.

  • Requests received after 4pm EST may be answered the following business day.
  • Requests received after 4pm EST Fridays are reviewed for approval Monday and, if approved, the order ships on Tuesday.
  • Rush Processing is not “Expedited Shipping”; ground transit times do not change.

Rush Processing Fees

Single mattress - $100
Single mattress with foundation - $155
Multiple mattresses (no foundations) - $100 first + $50 each additional
Multiple mattresses with foundations (sets) - $150 first set + $75 each additional
Afton or Esmont platform bed - $75

Note: Rush processing is not currently available for sofas, loveseats or armchairs.

How will my order be shipped to me?

FedEx

If you order a layered mattress (Serenity, Unity Pillowtop, Tranquility), the Afton platform bed, and/or accessories only, your order will be delivered by FedEx, No Signature Required. If you prefer to be at home when boxes are delivered, you may specify Signature Required delivery when you order. (This cannot be added after order is placed.)

Common Carrier

If your order includes a foundation, Earthspring mattress, sofa, loveseat or armchair, it will be shipped by a common carrier. The carrier company will call you to schedule a delivery time.

CURBSIDE DELIVERY. Common carriers do not bring boxes indoors and are contracted to deliver at the curb or sidewalk only. Someone must be present to unload, inspect, sign for, and bring in the delivery. (An individual driver may be willing to bring it to your door but this is not included or guaranteeable.) Arrange a helper if you’ll need assistance, or consider ordering White Glove Delivery (see What If I Need Help with Setup?, below).

DELIVERY INSPECTION. It is very important to inspect boxes thoroughly before you sign a delivery receipt. These Delivery Inspection Instructions will protect you in the event that a claim is necessary. Please read them carefully.

How do I track my order?

Your dealer (or Savvy Rest, if you order directly) will email you the tracking information once your order has shipped. White Glove and common carrier shippers issue one tracking number for all boxes in a shipment. FedEx issues individual numbers for each box. If you have not received tracking information after seven (7) days and wish to check, please contact your dealer or Savvy Rest for an update.

Can I arrange a specific delivery date?

Yes. Savvy Rest is happy to time delivery around your travel, moving, or vacation plans.

Preferred Delivery Date

If you prefer delivery ON or BEFORE—or ON or AFTER—a certain date, tell your dealer or Savvy Rest when you place your order. We will make every effort to time your delivery within three (3) days of that date.

Guaranteed Delivery Date (Fee applies, see below)

If you need to take delivery on a specific date, your order must be received by Savvy Rest in time for normal production and transit intervals. Tell your dealer or Savvy Rest that you wish to order with a Guaranteed Delivery Date.

Note: Saturday delivery is available from Federal Express and White Glove services only, not from common carriers. Sunday delivery is not available.

Guaranteed Delivery Date fees

Mattress only - $100
Mattress with foundation set - $150
Afton platform bed - $75
Multiple mattresses or sets - Ask your dealer to contact Savvy Rest for a quote, or if ordering directly, contact us.

Note: If Rush Processing and Guaranteed Delivery Date are ordered, both fees apply. Guaranteed delivery dates not available for sofas, loveseats or armchairs.

What if I need help with setup? Or need my old mattress removed?

White Glove Delivery includes:

  • Scheduling (delivery company calls you)
  • Inside delivery to room
  • Setup of mattress, mattress + foundation, platform bed and/or sofa
  • Removal of all packaging
  • Existing mattress/set removal, if specified (additional fee applies)

Tip: Watch the Mattress Assembly video to evaluate whether setup is something to do on your own or with a helper (advisable for larger mattress sizes).

How will my order be packaged?

Savvy Rest organic mattresses are bagged in heavy plastic, then packed in strong boxes with strapping reinforcement. Casings or accessories may be shipped in smaller boxes; latex boxes measure just under 2’ x 2’ x 3’. Sofas, loveseats and armchairs arrive wrapped and secured to wooden pallets.  Box contents are labeled on the outside. Generally, orders are packaged as follows:

Serenity, Unity Pillowtop, Tranquility

Twin/Twin Long -- 1 latex box + 1 smaller box
Full/Queen -- 3 latex boxes
King/California King (FedEx) -- 3 latex boxes + 1 smaller box for casing

Pastoral

Twin/TXL/Full/Queen -- 1 latex box
King/California King -- 1 larger box

Foundations, SimpleFit mattresses

Twin/TXL -- 1 box: 39" x 81" x 10"
Full/Queen -- 1 box: 61" x 81" x 10"
California King foundations -- 2 boxes: 39" x 85" x 10"

Platform Beds

Savvy Rest's own natural platform beds, the Afton and the Esmont, arrive in several individually-labeled boxes. Simple assembly is required; no tools required.